Not dealing appropriately with workplace conflicts and issues can lead to decreased productivity as well as producing an angry and stressful workplace environment.
In fact, according to author Joseph Grenny who wrote "Crucial Confrontations", "Organisational problems, political problems, trust problems … at the root of almost all chronic problems are issues people are not confronting or are not confronting well enough.”
Assertive communication is the key to effective "confrontation" - it is a way to communciate and get your point or your feelings across without offending the other person. Sometimes assertive communication is needed to resolve substantive work issues and other times it is needed to resolve personality conflicts or issues.
In our anger management classes, we teach the difference between assertive and aggressive communcation and how to more effectively communicate with co-workers, employees or bosses.